My creativity has been corked by customer disservice. I greatly dislike it when that happens. My cellular phone service provider, who shall remain nameless (but it rhymes with Be Noble), is not in my good graces right now. Being locked into a contract until the beginning of June, I feel a bit powerless. I greatly dislike that, too.
I've been having issues with text and voice messages for the past
3 4 5 months, and Customer Service and Technical Support haven't been able to determine the issue. Today a CS rep suggested I go to a [Be Noble] brick-and-mortar location where they could check my SIM card. OK. Sounds good. Off I go.
(cue Cavalier Greenhorn Retail Boy)
I walked into the store and told CGRB that I had been sent there by CS, and he promptly said, "Let's replace your SIM card." He didn't ask what my issues might be. Nothing.
He takes the card out of my phone. "Will I lose any of my data?" "Oh, no," replies CGRB, "this gizmo will transfer it all. We don't want to lose anything."
(punches a few buttons, scans a bar code into the computer)
"Wow, you have a lot on there." Duh. "You should be all set now," and hands me my phone. My woes were now supposedly cured by CGRB, all in under three minutes. That should have been the red flag right there. No, the not asking a single question of me was the first red flag, followed closely by the land speed record. Followed immediately by the fact that he took my old SIM card. Right. To. The. Shredder.
Gone are the text messages that had been saved, memos I'd made to myself, a recording of Kidlet's bedtime prattling from a year+ ago. Realizing this in the parking lot, I went back in and told CGRB of the grievous fallout of his rushed service. Nothing. It wasn't even until I turned to leave that he stammered a "sorry" my way.
Who out there likes their provider? I'm definitely shopping.
p.s. Thanks for listening. If ever I can return the favor, you just let me know.